Terms of Use
These Terms of Use affect your rights and you should read them carefully.
Acceptance of Terms of Use
These Terms of Use govern your use of the content and functions available through the www.Ovenza.pk domain name and other websites and apps on which these terms reside or are linked (collectively the "Platform") that are operated by Ovenza Cafe. ("Pakistan"). By using, visiting, or browsing the Platform, you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you should not use the Platform. These Terms of Use are an ongoing contract between you and Ovenza Cafe and apply to your use of the Ovenza Platform.
Changes to Terms of Use
Ovenza reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. The most current version of the Terms of Use will supersede all previous versions. Your use of the Ovenza Platform after changes are made means that you agree to be bound by such changes.
Privacy and Personal Information
On certain areas of our Platform, you may be given the ability to provide us with personally identifiable information. Please read our Privacy Policy for more information about our information collection and use practices, which Policy applies to information you submit on this Platform.
Your Account
In order to access some features of the Platform, you will have to create an account. If you register an account on the Platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. When creating your account, you must provide accurate and complete information. You may never use another's account without permission. You must inform Ovenza immediately of any breach of security or unauthorized use of your account. If Ovenza will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Ovenza or others due to such unauthorized use.
The Platform sells products to adults, who can purchase with a credit card. If you are under 13, you may browse the Platform but you may not register an account, purchase goods, or participate in any offers or promotions. Ovenza reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Cancellation
You have the right to cancel your order up to five minutes after your order is placed on the Ovenza Website. If the outlet has accepted your order, no cancellation/refunds would be possible. For the avoidance of doubt, timing will be assessed based on the point you place your order on the Ovenza platform. In the event of a cash-on-delivery order, your order will be delivered as instructed and cash must be collected by the rider. Otherwise, the cash-on-delivery payment method might be removed from the payment options for your future orders.
Payment Payments are processed by the local company in Pakistan. Cross-border surcharges may be applicable (If ordering outside of Pakistan or Using an International Debit / Credit Card), Cash on delivery, Visa, and MasterCard You Can Also Use Easypaisa and Jazz Cash Wallet. The provider reserves the right to provide other payment methods or to no longer offer certain payment methods. The end customer bindingly chooses the payment method when placing the respective order. Provided that the end customer chooses an online payment method, the payment might be processed by an external payment provider cooperating with the provider. Card data will in this case be stored for future orders by the payment provider, on the condition that the end customer chooses the respective storage of such and hereby gives consent to it.
Vouchers
Unless otherwise stated
- Vouchers are only applicable to food orders, excluding delivery fees.
- Valid only for online payment, dine-in, and takeaways.
- Ovenza reserves the right to cancel orders and accounts if it involves a fraud activity